Service
Custom Analytics Solutions
Some numbers cannot be produced by any one system because the pieces live in three. Revenue per active customer needs the ledger and the CRM. True job profitability needs the ledger, the operations platform and payroll. Nobody sells a product that knows how your business defines these things, because the definition is yours.
Who it is for
Who this is for.
- 8 things this engagement covers, listed below with what each one includes.
- A 9-step process, the same one on every engagement.
- 6 questions answered on this page.
Overview
This is the work that starts after the off-the-shelf options have been tried. A reporting tool covers what its vendor anticipated. The moment your metric depends on joining a ledger account to a customer record and then to hours from an operations system, you are outside what any single product does, and the usual response is a heroic spreadsheet maintained by one person.
Finalert builds that layer. We join the sources, hold the data somewhere it can be queried, write the metric logic to your definitions, and test it against a number you already know is right. Then we document it and hand it over, because analytics you cannot maintain without the people who built it is a liability.
A custom build replaces that spreadsheet with something that runs on its own. Pipelines pull from each source on a schedule, records are matched on keys that are agreed rather than assumed, the metric logic is written down and tested, and the output feeds whatever your team already reads. It is more work upfront than a subscription. It is also the only way to get a number that exists nowhere else.
Finalert builds custom analytics for U.S. companies whose important numbers do not come out of any single system. The usual starting point is a question the business asks constantly and answers slowly: which contracts actually made money after labour, what a customer is worth across three product lines, how margin moves by branch when the overhead is allocated properly. The data exists, but it is scattered across the ledger, the CRM, an operations platform, payroll and sometimes a spreadsheet somebody keeps privately.
We scope these engagements small and deliberately. One question, answered end to end and tested, is worth more than a platform that promises to answer everything. Once the first metric is running and reconciling, the pipelines and the warehouse underneath it make the second and third much cheaper. Teams that try to build the whole thing at once usually spend two quarters on infrastructure and never get a number anyone uses.
Joining data that was never meant to be joined
The difficulty is rarely the calculation. It is that a customer in your CRM, a customer in the ledger and a customer in the billing platform are three different records with three different identifiers, and nobody has ever agreed which one is authoritative. We work through that with your team: choosing the key, deciding how unmatched records are handled, and building a mapping that is maintained rather than recreated each time.
Where the volume or the number of sources justifies it we build a small warehouse with pipelines feeding it on a schedule. Where it does not, we keep the architecture simpler on purpose, because a warehouse nobody needs is expense and maintenance with no return. Either way the transformation logic is written in one place and versioned, never spread across a report, a spreadsheet macro and someone's memory.
Metric logic, testing and handover
Custom metric logic is the part that has to reflect your business rather than a textbook. If you recognize revenue at delivery and allocate shared overhead by headcount, the build does that, and the rule is documented with the person who approved it. Where two departments count something differently we surface the conflict early and ask your finance leadership to settle it, because a metric with two definitions will be disputed the first time it appears in a meeting.
Everything is tested against a known answer. We take a period your team has already analysed by hand and require the build to reproduce it before it is trusted. Handover is a deliverable, not a courtesy: documentation of the sources, the joins, the metric definitions and the schedule, plus working sessions with your analyst. We build and run the reporting. Your finance leadership owns the definitions, the decisions and the published numbers. We do not sign tax filings, issue audit or attest opinions, give legal advice, or act as your accountant of record.
What you get
What the engagement covers.
8 items
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Multi-source data integration
Joining ledger data to CRM, operations, payroll, e-commerce and billing sources, with the matching keys agreed with your team rather than assumed from field names.
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Entity matching and mapping
A maintained mapping between customer, product and project records across your systems, with the authoritative identifier agreed by your team and written rules for what happens to records that do not match.
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Data warehouse and pipelines
A small warehouse sized to the actual need, with scheduled pipelines feeding it, run logs and alerting, built only where the volume and source count justify it.
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Custom metric logic
Calculations written to how your business actually counts, including allocation rules, recognition timing and the exceptions everyone knows about, each one documented with the person who approved it and when.
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Allocation and cost attribution models
Shared costs and overhead pushed to jobs, branches or product lines on a basis your finance leadership sets, applied consistently and traceable back to the source cost.
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Testing against a known answer
The build has to reproduce a period your team has already worked out by hand. Differences are investigated and explained before anyone relies on the output.
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Ongoing data quality checks
Automated tests for unmatched records, missing loads, duplicate rows and out-of-range values, with failures raised to a named owner instead of quietly moving a figure.
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Documentation and handover
Written sources, joins, definitions and schedules in language your analyst can follow, with working sessions so your team can run and extend the build alone.
How it runs
How the work runs.
We work in short cycles against one agreed question, so you see a tested number early rather than an infrastructure invoice. Each stage has an output your team can check. This is the sequence.
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01
Define the question precisely
We write down exactly what the number means, who acts on it, at what frequency and to what level of detail, and get your finance leadership to approve the wording.
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02
Survey the source systems
Each system is examined for what it holds, how it is keyed, how it can be read on a schedule and how far back its history is usable.
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03
Agree keys and matching rules
Your team decides which identifier is authoritative for customers, products and projects, and what should happen when a record on one side has no match.
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04
Design the architecture
We propose the smallest structure that supports the question, whether that is a warehouse with pipelines or something simpler, and explain what each piece costs to run.
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05
Build the pipelines
Scheduled extracts and transformations are built with named service credentials, run logs and alerting, landing data in a structure the metric logic can read repeatedly without being rewritten each period.
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06
Implement the metric logic
Allocation rules, recognition timing and the exceptions are coded into one versioned layer, each rule documented with the decision behind it and the person in your team who approved it.
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07
Validate against a known period
The output is compared to a period your team has already worked out manually. We explain every difference and correct the build before anything moves forward to delivery or wider use.
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08
Deliver into the tools you use
Results are fed into the dashboard, report pack or workbook your team already reads every week, rather than into a new place that nobody remembers to open after the first month.
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09
Document, hand over and support
Sources, joins, definitions and schedules are documented and walked through with your analyst, with an agreed support period as the build settles into routine use.
Our approach
How we approach it.
Custom builds fail in predictable ways: too ambitious at the start, untested against reality, and understood by only one person. These are the positions we take to avoid each of those.
- One question first
We build and prove a single metric end to end before widening the scope. The infrastructure it needs then makes every metric after it considerably cheaper.
- Only as much architecture as needed
A warehouse gets built when the sources and volume justify one, not by default. Unnecessary infrastructure is cost and maintenance with nothing to show for it.
- Definitions settled in writing
Where departments count something differently we surface it early and ask your finance leadership to decide. A metric with two definitions will be disputed in its first meeting.
- Test against something you know
Every build has to reproduce a period your team has already worked out by hand before it is trusted with anything. Differences are investigated and explained, never averaged away or quietly smoothed over.
- Logic in one place, versioned
Transformation and metric logic live in a single versioned layer, never spread across a report, a spreadsheet macro and one person's recollection of a decision.
- No dependency on us
Documentation and handover are deliverables, not a courtesy at the end. If your team cannot run, read and change the build without calling us, we do not consider the engagement finished.
Proof
What clients say, and what the work has done.
- 110+ U.S. businesses served
- 100% client satisfaction
- 111 services we run
Finalert is an outstanding accounting, financial advisory and analytics company that delivers a wide range of services and solutions with the highest level of professionalism. Their expert team, with whom I have personally worked, possesses exceptional skills that enable customers to meet their financial and accounting needs seamlessly. Their dedication to excellence and customer satisfaction sets them apart, making them a trusted partner in the industry.
Wajdi Al MowafakDirector, Financial Business · NonprofitQuestions
Common questions.
The questions finance teams ask most often before commissioning a build rather than buying a tool, covering when custom work is justified, architecture, messy source data and what happens after go-live.
How do we know a custom build is the right call?
Usually because someone has already tried the products and ended up maintaining a spreadsheet anyway. If an existing tool can answer your question with reasonable setup, we will tell you to use it. Custom work earns its keep when the metric depends on joining sources no single vendor anticipated, or on counting rules that are specific to your business.
Do we need a data warehouse?
Not always. A warehouse makes sense when there are several sources, meaningful volume, or a need to keep history the source systems overwrite. For two clean sources and a monthly question, simpler architecture is cheaper to build and much cheaper to run. We propose the smallest structure that answers the question properly.
What if our source data is messy?
It usually is, and that shapes the plan. Mismatched customer records, inconsistent coding and missing history come out in the source survey before we commit to an approach. Some problems are fixed in the pipeline. Others have to be corrected at the source by your team, and we say plainly which is which.
How long does a first build take?
It depends on the sources far more than on the calculation. Connecting to systems with usable interfaces and clean keys is quick. Reconciling identities across three systems where nobody agreed on a customer number takes longer. We scope one question first so you get a tested, usable number well before the full programme is finished.
What happens when a source system changes?
The data quality checks catch it. A changed field, a broken join or a missing load raises an alert to a named owner instead of quietly shifting a number. Your documentation shows where the change lands. If you are running the build yourselves, that is normally enough to fix it without calling us.
What is not included?
We build and run the reporting. Your finance leadership owns the metric definitions, the decisions taken from the output and any numbers you publish. We do not sign tax filings, issue audit or attest opinions, give legal advice, or act as your accountant of record, and we do not administer or resell your software.
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About Custom Analytics Solutions
Ready for numbers you can build on?
Talk to a Finalert consultant about your books, your reporting, or the decision you are trying to make.
110+ U.S. businesses served
What happens next
- A twenty-minute call An accountant on the line, not a salesperson.
- A scope and a price, in writing What the work covers, and what it costs.
- Onboarding on your schedule We start when you are ready, not before.